DOING THE RIGHT THING COMES NATURALLY WITH THE CLAIMS RESPONSE VEHICLE

Although the purpose of the Claims Response Vehicle is to provide real time, on-site claims service, it’s become so much more.  At a time of distress, CNS and RSA claims staff, set up in our Claims Response Vehicle, were able to provide assistance to West Kelowna fire evacuees in July.

Fires in West Kelowna forced the evacuation of 6,000 residents as a blaze that covered 200 hectares threatened to engulf local homes. With close to 300 policyholders in the evacuation area alone, CNS and RSA acted immediately and got staff on site. This area of the province had previously been hit with forest fires in 2003.

The CNS Kelowna claims team reacted instantaneously.   They set up the Claims Response Vehicle at the West Kelowna evacuation centre, and were ready and willing to provide a helping hand to those in need.  The team stayed onsite to give out water and provide advice to evacuees.  

The claims vehicle is a dedicated nerve centre capable of bringing the technology of the office not only to the field, but to the site of a large-scale event, like the Kelowna fire. Equipped with wireless internet and state-of-the-art computer systems, it provides staff with immediate access to coverage information and details that are critical during a first response to natural disasters.

CNS was the only company to have a Claims Response Vehicle at the evacuation centre and we certainly hope that the evacuees found our services to be helpful in their time of need.